Refund policy

Our Hair Extensions Promise & Care Policy

We want you to love your Femme Diva Hair purchase. If something isn't right, eligible items may be returned within 72 hours of the carriers delivery scan (the timestamp showing the order was delivered).

1) Eligibility Checklist (must meet all). 

To qualify for a return/refund, the item must be returned in original, brand-new condition:

Lace is 100% intact — uncut, unplucked, unbleached, no holes or tears.

Hair is uninstalled, unstyled, unwashed, and unaltered — no products, perfume, dyes, bleach, cutting, heat styling, or trimming.

Includes all original packaging, tags, hair nets, accessories and free gifts (if any).

No odors, residue, debris, or signs of wear.

Items that do not pass inspection will be declined and returned to you at your expense.

2) Return Window

You must contact us within 72 hours of delivery to request a return authorization.

The 72-hour period is based on the carrier’s delivered scan for your tracking number.

3) How to Start a Return

1. Email help@femmediva.com with your order number, reason for return, and (if applicable) clear photos of the product and lace.

2. We’ll reply with a Return Authorization (RA) and the return address if approved.

3. Ship the item back within 5 business days of approval.

Important: Customer is responsible for return shipping costs. We strongly recommend tracked and insured mail. Femme Diva Hair is not responsible for returns lost or damaged in transit.

4) Inspections & Refunds

All returns are inspected within 2–5 business days of delivery to us.

Approved refunds are issued to the original payment method. Please allow your bank/issuer 5–10 business days to post the credit.

Original shipping fees, insurance, duties, and taxes are non-refundable.

5) Exchanges

To exchange an item, please complete the return process above. Once your return is approved and refunded, you can place a new order for the item you prefer.

6) Defective, Incorrect, or Damaged Items

If you believe your item is defective, incorrect, or damaged on arrival, contact help@femmediva.com within 72 hours of delivery with photos/videos of the issue and your order number.

If confirmed, we’ll provide a prepaid label or reimbursement for return shipping and arrange a replacement or refund.

7) Non-Returnable / Final-Sale Items

Cut/altered lace or installed/used wigs and hair.

Luxe Units/Pre-orders/Custom requests (e.g., custom sizing, custom coloring/restyling upon request).

Clearance/Final Sale items (marked as such at checkout).

Opened haircare products, combs/brushes, accessories, caps, or tools.

Items returned without RA approval or outside the timelines above.

8) Unauthorized / Late / Ineligible Returns

Returns that are unauthorized, late, or fail inspection will be refused or returned to you at your expense. If we do accept such a return at our discretion, a partial refund may apply.

9) Address & Delivery Issue

Packages refused, returned due to an incorrect or incomplete address, or unclaimed packages may incur reshipment fees. Original shipping charges are non-refundable.

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Questions? We’re here to help. Email help@femmediva.com and include your order number for the fastest support.