✨ SECTION 1 — About Our Hair

Is your raw collection truly raw?

Yes. Our raw collections are 100% unprocessed human hair, sourced directly from single donors and carefully selected in limited batches.

Our Raw hair collection means:

  • No chemical processing
  • No synthetic fibers
  • No silicone coating
  • Cuticles remain intact and aligned
  • Looks and feels like natural healthy strands

Luxury begins with honesty. We do not compromise on that.

What is the difference between your raw and virgin hair?

While both are high-quality human hair, they are not the same.

Raw Hair

  • Collected from a single donor
  • Completely unprocessed
  • No chemical or steam manipulation
  • Maximum longevity (with proper care)
  • Natural variations preserved

Premium Virgin Hair

  • High-quality human hair
  • May be gently processed for consistency
  • Uniform texture
  • Softer learning curve for beginners
  • More accessible price point

Raw hair offers the highest level of authenticity and lifespan. Virgin hair offers consistency and ease.

Both are luxury — they simply serve different needs.

Are your raw collections single donor?

Yes. Our raw collections are sourced as single donor batches whenever available.

Single donor means:

  • Hair comes from one individual
  • No mixing of multiple donors within a bundle
  • Natural density variations
  • Authentic movement and texture

We do not mass-produce or blend to create artificial uniformity.

Authenticity is intentional.

Why does raw hair cost more?

Raw hair commands a higher price because it is the most authentic form of human hair available.

Unlike processed hair, raw hair:

  • Is collected in limited quantities
  • Comes from single donors
  • Is not chemically altered for uniformity
  • Requires careful sorting and quality inspection

Because we do not mass-blend or heavily process our hair, supply is naturally more limited.

You are paying for longevity, integrity, and authenticity.

With proper care, raw hair can last significantly longer than standard hair extensions — making it a long-term investment rather than a temporary style.

What hair origins do you offer?

We offer two curated raw origins:

🇻🇳 Raw Vietnamese — Signature Elite

  • Thicker strand density
  • High durability
  • Exceptional longevity
  • Ideal for sleek, straight or structured styling

Vietnamese hair is known globally for strength and fullness.

🇨🇳 Raw Chinese — Classic Luxe

  • Sleek and refined
  • Silky, polished finish
  • Excellent for straight styles
  • Elegant, smooth movement

Chinese hair provides a refined, effortless look.

Each origin maintains intact cuticles and authentic variation.

The difference lies in strand thickness, weight, and natural behavior.

How long does raw hair last?

With proper care, our raw hair can last 3–5+ years.

Longevity depends on:

  • Maintenance routine
  • Heat exposure
  • Chemical processing
  • Storage practices

Because raw hair is unprocessed, it responds to treatment like natural hair.

We recommend:

  • Gentle sulfate-free cleansing
  • Deep conditioning regularly
  • Minimal excessive heat
  • Proper nighttime protection

Luxury hair rewards intentional care.

What does “Double Drawn” hair mean?

Double drawn hair refers to bundles that have been carefully sorted so that shorter strands are removed.

This results in:

  • Fuller density from top to bottom
  • Thicker ends
  • A more uniform appearance
  • A more polished install

Standard bundles naturally taper toward the ends.

Double drawn bundles maintain a balanced, voluminous finish throughout.

All of Femme Diva Hair Bundles are Double Drawn.

Can I bleach, color, or tone the hair?

Yes — our raw hair can be professionally lifted and colored.

Because it is unprocessed human hair, it behaves similarly to natural hair.

However:

  • We strongly recommend professional coloring/lifting only

Raw hair can lift beautifully when handled correctly, but luxury hair deserves experienced hands.

If you are new to coloring extensions, consult a licensed stylist.

Does raw hair shed?

Minimal shedding is normal with any wefted hair.

Our raw bundles are constructed with reinforced wefts to reduce excessive shedding.

To maintain integrity:

  • Avoid cutting the wefts unnecessarily
  • Seal wefts if installing custom
  • Use gentle detangling techniques

Excessive pulling, improper installation, or chemical damage can increase shedding.

Proper care ensures longevity.

Can beginners wear raw hair?

Yes — but understanding is important.

Raw hair behaves like natural hair:

  • It may require more moisture
  • It may not remain overly silky without care
  • It responds to humidity

For beginners seeking low maintenance, premium virgin hair may feel easier initially.

For clients seeking maximum authenticity and longevity, raw hair is worth the learning curve.

Luxury is intentional.

Can non-Black women wear this hair?

Yes.

Our hair collections are 100% human hair and can be worn by anyone, regardless of ethnicity.

The choice of texture, density, and styling preference should align with your personal aesthetic and desired look — not your background.

We offer multiple origins and textures to accommodate a wide range of styling preferences and hair goals.

Luxury hair is about quality and confidence.

Why do some bundles have slight natural variations?

Raw hair is not manufactured to be identical.

You may notice:

  • Slight wave pattern differences
  • Minor density variations
  • Natural texture shifts

These characteristics are indicators of unprocessed hair.

Uniformity is often a sign of heavy processing.

Natural variation is a sign of authenticity.

We embrace the beauty of individuality.

✨ SECTION 2 — Installation & Maintenance

How should I wash raw hair?

Wash raw hair using a gentle, sulfate-free shampoo. Focus on cleansing the scalp area (if installed) and lightly smoothing shampoo down the strands — avoid aggressive scrubbing.

Follow with a moisturizing conditioner and detangle gently using a wide-tooth comb, starting from the ends and working upward.

For loose bundles:

  • Always wash in a downward motion.
  • Avoid bunching or twisting the hair.

Air drying is recommended. If blow drying, use low to medium heat with a heat protectant.

How often should I deep condition?

Deep condition every 1–2 weeks depending on wear frequency and climate.

Raw hair responds to moisture just like natural hair. If worn daily, exposed to heat, or styled frequently, increase conditioning frequency.

Signs your hair needs moisture:

  • Slight dryness
  • Reduced movement
  • Increased tangling

Hydration maintains softness and longevity.

Can I bleach or color the hair?

Yes — our raw hair can be professionally lifted and colored.

Because it is unprocessed, it lifts more naturally than heavily coated hair. However:

  • Always use a licensed stylist
  • Avoid repeated high-level bleaching
  • Deep condition after chemical services

Over-processing can reduce lifespan. Luxury hair requires professional handling.

Does raw hair shed or tangle?

Minimal shedding is normal with all wefted hair.

To reduce shedding:

  • Avoid cutting wefts unnecessarily
  • Brush gently from ends upward

Tangling can occur if the hair is overly dry or not properly detangled before washing. Maintaining moisture prevents most issues.

Can bundles be reused?

Yes. Raw bundles can be reused for multiple installs when properly maintained.

After removal:

  • Clean thoroughly
  • Allow to dry completely
  • Store properly

Many clients reuse raw bundles for years when handled correctly.

How should I care for straight vs wavy/curly textures?

Straight textures:

  • Wrap at night
  • Use light serums sparingly
  • Avoid heavy oil buildup

Wavy/Curly textures:

  • Use water + leave-in conditioner to refresh
  • Avoid heavy brushing when dry
  • Scrunch gently to redefine pattern

Curly textures benefit from moisture. Straight textures benefit from protection and minimal product.

✨ SECTION 3 — Orders, Processing & Shipping

How long does processing take?

Generally, most orders are processed within 2–7 business days unless otherwise stated. Ready-to-Ship items ship within 2 business days. Pre-orders ship within 7 to 21 business days.

Once your order is completed, you will receive a confirmation email with tracking details.

Processing time does not include shipping time.

Do you ship internationally?

Yes. We ship worldwide.

Shipping timelines vary depending on destination and customs processing in your country.

Estimated delivery times:

  • Canada & U.S.: 2–5 business days after processing
  • International: 3–10 business days after processing

Please note that international customers are responsible for any customs duties or import fees charged by their country.

Is shipping free?

We offer complimentary expedited free shipping to Canada & US.

Other delivery locations attract a shipping fee.

Can I change or cancel my order?

We begin preparing your order quickly to maintain fast turnaround times. For that reason, cancellations are time-sensitive.

Ready-to-Ship Orders

  • You may request a cancellation within 2 hours of placing your order.
  • After 2 hours, the order may already be processed/packed and cannot be cancelled.

Pre-Orders / Made-to-Order Orders

  • You may request a cancellation within 24 hours of placing your order.
  • After 24 hours, your order enters production and cannot be cancelled.

Review our Cancellation Policy

Do you accept returns?

Returns are only accepted for 'Ready-to-Ship' Wigs excluding our Ready-to-ship Luxe collection.

In addition to this and as a result of the nature of luxury hair products, all other collection sales are final.

For hygiene and quality assurance reasons, we do not accept returns on:

  • Bundles
  • Closures
  • Frontals
  • Custom wigs including our Ready-to-ship Luxe collection.

If you experience an issue with your order, please contact us within 48 hours of delivery and we will assist accordingly.

What if my package is lost or delayed?

Once a package has been shipped, delivery is the responsibility of the courier.

However, we will assist in opening a claim if necessary.

We are not responsible for delays caused by:

  • Customs clearance
  • Weather
  • Courier service disruptions
  • Or a clients wrong address entry

Why do I need to complete a Wig Authorization Form?

For wigs valued at $800 or more, a Wig Authorization Form is required prior to shipment.

This verification step protects both our clients and our brand by:

  • Preventing fraudulent transactions
  • Reducing unauthorized chargebacks
  • Confirming billing identity
  • Ensuring secure delivery of high-value items

Orders over $800 will not be shipped until verification is completed.

We appreciate your understanding as we maintain secure luxury standards.

What information is required?

The Wig Authorization Form may request:

  • Billing name and address confirmation
  • Government-issued photo ID (matching the billing name)
  • Signature authorization

All information is handled securely and used strictly for order verification.

We do not store sensitive payment data.

Will this delay my order?

Authorization reviews are typically completed within 24 business hours after submission.

Prompt completion ensures minimal processing delay.

Orders that are not verified within the requested timeframe may be cancelled and refunded for security reasons.

Do high-value orders require signature on delivery?

Yes. Orders over $800 may require a signature upon delivery to ensure secure receipt.

This helps prevent lost package claims and protects your investment.

✨ SECTION 4 — Choosing the Right Hair

Which origin is best for me?

Choosing the right origin depends on your styling goals and personal preference.

Raw Vietnamese — Signature Elite

  • Best for sleek, structured styles
  • Thicker strand density
  • Maximum longevity
  • Ideal for straight or polished looks

Raw Chinese — Classic Luxe

  • Smooth and refined
  • Elegant straight finishes
  • Ideal for minimal-maintenance sleek styles

All origins are premium. The difference lies in strand weight, density, and natural behavior.

Which hair is best for beginners?

If you are new to extensions or wigs:

  • Premium Virgin Hair offers more uniformity and ease.
  • Raw Straight textures are easier to manage than curly textures.
  • Wavy and curly textures require moisture and styling familiarity.

If you prefer low-maintenance styling, start with straight textures.

What length should I choose?

Length selection depends on your height and styling preference.

General guide:

  • 16–18 inches: Natural, everyday elegance
  • 20–22 inches: Glamorous yet wearable
  • 24–26 inches: Statement length
  • 28+ inches: Dramatic, high-impact styling

When in doubt, size up slightly — you can always trim for customization.

Is raw hair high maintenance?

Raw hair requires care — not constant work.

Because it is unprocessed, it responds like natural hair:

  • Requires moisture
  • Benefits from deep conditioning
  • Should be protected at night

With proper maintenance, raw hair rewards you with exceptional longevity.

✨ STILL HAVE QUESTIONS?

Still unsure? Our team is here to help.

If you need additional guidance, our team is happy to assist.

For personalized recommendations or order-related inquiries, please contact us at:

📧 femmedivahair@gmail.com

📩 Or send us a direct message via Instagram @femmedivahair

We aim to respond within 24–48 business hours.

Luxury hair is an investment — we’re here to ensure you choose confidently.